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mindyw · July 21st, 2003, 07:34 PM

I am writing a new call center vdn and vector..

I need to identify 1 the VDN and 2 if it is an Order or Support call.

here is my scenerio..

VDN goes to main IVR to select language.. then xfers to a new VDN based on language. they then select Order or Sales the goes to the agent.

I have multiple toll Free numbers going to the main IVR so it is important to know what 800 number was called. so I must keep the original VDN to the caller. just getting the Order or Support information to the end user is the trick.

Can I display the original VDN and give a whisper that the call is Order call?

any ideas?

July 21st, 2003, 07:34 PM	#1 (permalink)
mindyw PBXtech SILVER 25+ posts Join Date: May 2003 Posts: 36	Call center VDN's and Whisper I am writing a new call center vdn and vector.. I need to identify 1 the VDN and 2 if it is an Order or Support call. here is my scenerio.. VDN goes to main IVR to select language.. then xfers to a new VDN based on language. they then select Order or Sales the goes to the agent. I have multiple toll Free numbers going to the main IVR so it is important to know what 800 number was called. so I must keep the original VDN to the caller. just getting the Order or Support information to the end user is the trick. Can I display the original VDN and give a whisper that the call is Order call? any ideas?