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mrose77 · February 25th, 2006, 11:27 AM

Thanks to all for your responses! I have done a small trial using Meridian Mail that seems to work, but its not automatic (I basically set up a menu to tell the caller to press a button to get the appropriate extension.

As part of this, I was also asked to set up call forwarding, which is somewhat working. If an internal users calls an extension which is forwarded to an outside number, it works fine, but if an ouside caller calls a forwarded extension, the call goes to the attendant console. I think it is a system-wide parameter that needs to be changed (LD 15?), but I am not sure what to change. Any thoughts will be appreciated. Thanks!

February 25th, 2006, 11:27 AM	#5 (permalink)
mrose77 Join Date: Nov 2005 Posts: 7	Re: ACD Question Thanks to all for your responses! I have done a small trial using Meridian Mail that seems to work, but its not automatic (I basically set up a menu to tell the caller to press a button to get the appropriate extension. As part of this, I was also asked to set up call forwarding, which is somewhat working. If an internal users calls an extension which is forwarded to an outside number, it works fine, but if an ouside caller calls a forwarded extension, the call goes to the attendant console. I think it is a system-wide parameter that needs to be changed (LD 15?), but I am not sure what to change. Any thoughts will be appreciated. Thanks!