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jhmccoy · February 21st, 2006, 01:51 PM

I am running Meridian Mail but this should work in Call Pilot also.

Example: calls need to go to ext. 1234 during business hours and ext. during off hours.

Program a TOD that points to menu A during business hours and menu B during off hours.

Prograqm menu A with all of the options set to call ext. 1234 (including the revert dn, delayed responce and no responce options).

Program menu B with all of the options set to call ext. 5678.

You can record a greeting that tells callers to press any key or you can just record a second of silence (Note: you must record a greeting (even if it is just silence) or the system will say the service is not available).

The call will be routed to one of the menus and if the caller hits any key the call will be routed to the ext. programmed for that key. If the caller does not press any key the system will time out (My system times out after 10 seconds) and route the call to the No Responce Option. Since you have the same ext. programed for all of the options it does not matter if the caller hits a key or not the call will still end up where you want it.

This is not a clean way to do this but it does work.

February 21st, 2006, 01:51 PM	#3 (permalink)
jhmccoy PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 61	Re: ACD Question I am running Meridian Mail but this should work in Call Pilot also. Example: calls need to go to ext. 1234 during business hours and ext. during off hours. Program a TOD that points to menu A during business hours and menu B during off hours. Prograqm menu A with all of the options set to call ext. 1234 (including the revert dn, delayed responce and no responce options). Program menu B with all of the options set to call ext. 5678. You can record a greeting that tells callers to press any key or you can just record a second of silence (Note: you must record a greeting (even if it is just silence) or the system will say the service is not available). The call will be routed to one of the menus and if the caller hits any key the call will be routed to the ext. programmed for that key. If the caller does not press any key the system will time out (My system times out after 10 seconds) and route the call to the No Responce Option. Since you have the same ext. programed for all of the options it does not matter if the caller hits a key or not the call will still end up where you want it. This is not a clean way to do this but it does work.