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ACD Question
I have a question regarding ACD setup on an Opt 11C running V4.5 software. A user would like me to set up an ACD as a hotline, which I can do via LD23, but he would like it to forward to different support personnel based on the time of day. This is where I am lost! I can set up a voice menu and create prompts, but he is looking for something automatic. Any and all suggestions will be greatly appreciated. Thanks!
Mark
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