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Re: Can CDR record INTERNAL calls?
I haven't touched a V4 in a long time so I am not sure this option is there. Go to "ch sys cdr" and look for the field called "Intra-switch CDR" and make sure it says "y". Make sure your call accounting computer can record internal calls.
You could also give the person getting the calls a display phone so he can see where the calls are coming from.
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Marty
Retired Avaya DSIC tech
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