martinyoung

You will not be able to use the directory button on the phone for this, it is an automated attendant feature in the Intuity.

Build an extension in the switch with coverage to voice mail, leave that station as an X-port. In the Intuity add the subscriber and go to the second page and change the addressing format to "name" and call type to "auto-attendant" (from call-answer), this will give you a third page. Go there and on 2-9 for the extension field put "e" and in the treatment field put "transfer". You should provide a timeout destination also.

Call the voice mail and login as the new number you created and record a greeting telling people to use the phone dialpad to enter the first four characters of the person's last name and make that the active greeting. You must put a recording on it to test it. If you make the number a DID it also will work remotely.

Anyone who needs directory assistance now will call the Intuity for it.

A couple of caveats here, all names need to be typed into the Intuity in the same format either "first name, last name" or "last name, first name". If all the entries are "first name, last name" your greeting needs to tell the caller to dial the first four characters of the first name since the Intuity looks at the name field of the subscribers. If you have twenty people named John there will be a problem. I recommend "last name, first name" for that reason.

The other caveat is you are using voice channels in the Intuity for this thus increasing that load, if they are in short supply some callers may not be able to get to the Intuity.

People that have a display phone will still be able to use the directory button they currently use if they want to.

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Marty
Retired Avaya DSIC tech