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rodrifra · January 25th, 2006, 03:29 AM

Here we are using aux-work reason codes to trace those times, we haven't tried with logoff reason codes, but you can administer those too.
The report for aux is in Reports->Historical tab->Agent and there you have agent and group reports. There are othere reports for logins-logoffs, but I haven't used them.

You can administer the reason codes from the Diccionary, aux reason codes and logoff reason codes. Once you have set the names for the reason codes you need, then you will be able to get reports for those.

Hope this helps.

January 25th, 2006, 03:29 AM	#2 (permalink)
rodrifra PBXtech SILVER 25+ posts Join Date: Oct 2005 Posts: 58	Re: CMS report for Logoff time? Here we are using aux-work reason codes to trace those times, we haven't tried with logoff reason codes, but you can administer those too. The report for aux is in Reports->Historical tab->Agent and there you have agent and group reports. There are othere reports for logins-logoffs, but I haven't used them. You can administer the reason codes from the Diccionary, aux reason codes and logoff reason codes. Once you have set the names for the reason codes you need, then you will be able to get reports for those. Hope this helps.