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kjmaltby · January 24th, 2006, 04:06 PM

Hi folks,
I have an Ops. Mgr. that wants a report showing total logoff time for agents. These are agents in particular skill. (If that makes any difference.) He'd like a report showing the total time when logged off for breaks and lunch during their shift. I don't believe it's possible to build this kind of report after looking at the DB items and custom reports manual. I am thinking you have to manually back into the logoff time and that CMS can't capture.

Am I sane on this? I suggested Aux time along with Aux codes but he stated the client stipulates logging off for breaks and lunch...for billing purposes. :contract:

I am running a G3rV9 EAS with V9 CMS.

Thanks for any help on this.

Have a good day.

Kent M.

January 24th, 2006, 04:06 PM	#1 (permalink)
kjmaltby Join Date: Aug 2004 Posts: 7	CMS report for Logoff time? Hi folks, I have an Ops. Mgr. that wants a report showing total logoff time for agents. These are agents in particular skill. (If that makes any difference.) He'd like a report showing the total time when logged off for breaks and lunch during their shift. I don't believe it's possible to build this kind of report after looking at the DB items and custom reports manual. I am thinking you have to manually back into the logoff time and that CMS can't capture. Am I sane on this? I suggested Aux time along with Aux codes but he stated the client stipulates logging off for breaks and lunch...for billing purposes. :contract: I am running a G3rV9 EAS with V9 CMS. Thanks for any help on this. Have a good day. Kent M.