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ko_glass · January 4th, 2006, 08:23 AM

I think so log into CMS CentreVu Supervisor and choose the Maintenance ICON (Hammer) choose the Reports Tab and then select ACD Administration Log Report. Enter the Supervisor's login ID and then the dates and time you are looking for. Then go to the Agent list in the chosen ACD and enter upto 50 Agent login IDs and run the report. See if this will give you what you are looking for. I will not give the specific skill, but identifies a skill was changed on an agent.

January 4th, 2006, 08:23 AM	#2 (permalink)
ko_glass PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 63	Re: Skill Level´s change Info I think so log into CMS CentreVu Supervisor and choose the Maintenance ICON (Hammer) choose the Reports Tab and then select ACD Administration Log Report. Enter the Supervisor's login ID and then the dates and time you are looking for. Then go to the Agent list in the chosen ACD and enter upto 50 Agent login IDs and run the report. See if this will give you what you are looking for. I will not give the specific skill, but identifies a skill was changed on an agent. Last edited by ko_glass; January 4th, 2006 at 08:25 AM.