martinyoung

When you do a trace does it say you are going to the coverage path choice 1? And is that choice the cover answer group? Do you have any other cover answer groups that work correctly?

If you answer yes to all the above questions then there is something about the programming of this group that is amiss. As I indicated it took me a minute to program this and it worked the first time.

If you do not see anything when you go through the programming, I would suggest trying this. Just to make sure this will actually work for you add three brand new phones (make them simple digital phones) and set this up using them (do everything new and do not reuse any of the existing programming).

If this works then there is something wrong with the existing setup. Remove all three of the existing phones, the coverage paths, and the cover answer group, everything. Put them back in.

If this, however, does not work (and you answered the third question with "you do not have any other answer groups") it is possible you have some software corruption. Only Avaya can fix that.

Please respond to this email in detail. Answer the questions and tell me exactly what happened when you tried the new answer group. Use a trace.

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Marty
Retired Avaya DSIC tech