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Originally Posted by nisha
just tell me how to configure coverage answer group and how to apply it on the extension
help me out
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No problem. Let us say there are three extensions, 1234, 2345, and 3456. You want calls to 1234 to cover answer to 2345 and 3456.
You put 2345 and 3456 in cover answer group 1, then you will create a new coverage path (we'll call it 10). Define the yes/no parameters in the middle of the screen and the number of rings you want to have before transfering. At the bottom, put the destination of c1.
Change station 1234 and add coverage path 10 to that station. Any calls to station 1234, that go to coverage, will now ring on 2345 and 3456 at the same time.
Note that if you call 2345 or 3456 directly coverage answer does not come into play because the call was not to 1234 first. Note also that you do not assign that coverage path to the members of the cover answer group.