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Originally Posted by lt1vert
Hi everyone...
I'm a desktop tech that has been assigned a Definity G3r release 11. My experience is limited to adding phones and very basic trouble shooting with stations so I'm pretty lost on how to get to this. I hope you guys can help.
Our old Main Number is currently on Number Retention Service that is being disconnected. An email from SBC said "the number will added as a 2nd 2 way trunk riding on your Primary Rate ISDN" and that we need to have the telephone number built into our PBX to point it to our new main number.
I looked at the PRI Trunk but I'm not sure where to add the number in the configuration pages. I don't know where to start. any ideas or advice will be greatly appreciated by this helpless noob. :)
thanks,
JC
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JC - need to know the version of CM you are using. If < 2.0 then the configs you are looking for are on page 3 of your trunk group form. If > 2.0 issue this command:
change inc-call-handling-trmt <trunk group number> to see any configs already in place. It's important to know how your numbers are currently delivered (last 4-digits, 7-digits, etc). You can manipulate your inbound numbers in this form.