charlesmomeny

I have just taken over attempting to fix my companies Audix system. It appears it worked about two years ago, but from there the audix box broke down. It was sent to Lucent (Avaya) and repaired, loaded with the appropriate os (v4) and then sent back to us. At this point we put the box back in and since this time it has not worked properly. I have been attempting to no success to figure out the problem myself. What I see that I think is bad now is when I use the Audix system and attempt to Audit the Switch Names it always gives me an error saying all ports are busy. Also when listing the boards in the Definity PBX unit I can see at locations 01a110and 01a111 places reserved for the AUDIX, but it says that the boards are not present and gives me all UUUUUUUU's. I am really at a loss as to where to go from this point. I would just call Avaya, but that solution has resulted in dead ends due to financial concerns for the past. Of course for now there is no hurry since the company has not had voicemail in the past 2 years, but they are planning on expanding and I am being asked to do my best to fix the problem. Any suggestions???