ahays

Ceez:

Here are some options. Once you have identified the one that most fits your users' expectations I can help you set it up (you do have administrative priveledges in the PBX, don't you?):

1) Both users have their own extension and their own voicemail but want the opportunity and/or ability to "pick up" or answer each the call before if covers to voicemail.

2) Both users have their own extension and their own voicemail but want to have the physical lines of the other user on their phone so that they can answer the call or join in on a call on the other's extension. This option requires a phone with quite a few buttons ... like an 8410, 6416, 2420, 4620, etc.

3) Both users want the exact same extension number, a singe shared voicemail mailbox, and identical buttons on both phones.

Let me know.

regs,

.al.

__________________
Al Hays, ACE, MCSE, CCNA
Homepage: http://www.jeral.com/
Training: http://www.jeral.com/avaya-learning.html