PBXtech.info - View Single Post - Where/what PBX code to turn on message light?

martinyoung · December 10th, 2005, 09:42 PM

It seems to me that Aleen is not providing the support they should. If they want to sell their product to you, they should be willing to help you make it work. Not tell you to use a feature code and leave you hanging. I am sure that they have encountered Avaya switches before and someone there MUST know how to implement it.

For instance, does their voice mail support DCP (digital) interface in addition to analog? The Definity Audix works this way, it emulates a 7405 for the interface.

Call Aleen. If you are thinking about putting one in at each remote site, it is in their best interest to help you. You still might have to call Avaya and pay to activate a feature, but now you will know.

If you have to upgrade a Sys 75, make sure you are sitting down when you call. Your minimum upgrade will be to a G3si release 11 from Avaya. The alternative will be an Intuity and you can buy several refurbished Intuitys for the price of one upgrade.

December 10th, 2005, 09:42 PM	#19 (permalink)
martinyoung Moderator Join Date: Dec 2005 Posts: 1,445	Re: Where/what PBX code to turn on message light? It seems to me that Aleen is not providing the support they should. If they want to sell their product to you, they should be willing to help you make it work. Not tell you to use a feature code and leave you hanging. I am sure that they have encountered Avaya switches before and someone there MUST know how to implement it. For instance, does their voice mail support DCP (digital) interface in addition to analog? The Definity Audix works this way, it emulates a 7405 for the interface. Call Aleen. If you are thinking about putting one in at each remote site, it is in their best interest to help you. You still might have to call Avaya and pay to activate a feature, but now you will know. If you have to upgrade a Sys 75, make sure you are sitting down when you call. Your minimum upgrade will be to a G3si release 11 from Avaya. The alternative will be an Intuity and you can buy several refurbished Intuitys for the price of one upgrade. __________________ Marty Retired Avaya DSIC tech