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martinyoung · December 8th, 2005, 04:58 PM

What release is your Definity and was the phone bought new or refurbished?

An interesting point about 46XX firmware is that you cannot go backwards with it. If the phone was refurbished and came originally from a switch running CM2.2, for example, and you have a 9.5 Definity the phone will not work. The older switch does not know how to deal with the newer firmware and there is no erase option with the phone.

Also, if it is an older switch, it won't know what a 4690 is.

Lastly, if the switch is new enough and the phone is new (meaning no firmware has been previously installed), do you have the 4690 firmware on the TFTP server?

December 8th, 2005, 04:58 PM	#2 (permalink)
martinyoung Moderator Join Date: Dec 2005 Posts: 1,445	Re: Avaya4690 with Definity G3 What release is your Definity and was the phone bought new or refurbished? An interesting point about 46XX firmware is that you cannot go backwards with it. If the phone was refurbished and came originally from a switch running CM2.2, for example, and you have a 9.5 Definity the phone will not work. The older switch does not know how to deal with the newer firmware and there is no erase option with the phone. Also, if it is an older switch, it won't know what a 4690 is. Lastly, if the switch is new enough and the phone is new (meaning no firmware has been previously installed), do you have the 4690 firmware on the TFTP server? __________________ Marty Retired Avaya DSIC tech