PBXtech.info - View Single Post - Priority queueing / skill-level

ko_glass · December 7th, 2005, 02:04 PM

You might be able to do something with Reserve Levels in the Agent ID's in both groups along with the EWT for that Skill.

December 7th, 2005, 02:04 PM	#4 (permalink)
ko_glass PBXtech SILVER 25+ posts Join Date: Jul 2003 Posts: 63	Re: Priority queueing / skill-level You might be able to do something with Reserve Levels in the Agent ID's in both groups along with the EWT for that Skill.