|
Removing Attendant Consoles
Hi Everybody,
We are in the process of converting our seven (7) Attendant Consoles over to 6424D+M phones so that we may record our Operators in NICE Universe. I read in a previous thread here that a pre-requisite to doing this would be to: A) remove all administered Attendant Consoles (there are 12 of them; 7 active, 5 x-ported), and B) change the dial plan and make zero (0) an ‘Extension’ (in reality it would become a VDN).
I checked out all of our Coverage Paths and none of them route to “Attendant.”
I am trying to figure out where else in the PBX it is possible to specify “Attendant” as an option to route calls. Can you help? Thanks!
We are running:
Software Load: R011r.03.2.536.1
Memory Configuration: G3rV11
Offer Category: A
Ben
|